BACKPACKER CAMPERS
- RENTAL INCLUSIONS/EXCLUSIONS
Rates include:
* Unlimited Kilometres
* GST
* Insurance (excess applies)
* Extra driver fees
* Service and back-up from our branches through-out Australia.
* Fully equipped vehicles e.g. crockery, cutlery & bedding.
Rates do NOT include:
* Government taxes of 2% of the total rental
(payable at the time of pick-up)
* Excess Reduction Options
* Refundable Security Deposit
* Fuel and LP Gas
RENTAL CHARGES
We calculate the number of days a campervan is rented on a CALENDAR
DAY BASIS. The day of pick-up is counted as DAY 1 of the rental and
the day the vehicle is returned is counted as the FINAL DAY of the
rental.
MINIMUM HIRE PERIODS
The minimum hire period is 5 days, 7 days for one-way rentals.
Please note there may be changes to these minimum rental durations
during peak periods.
PICK-UP AND DROP-OFF
Pick-up and drop-off time is between 0800 and 1630 at all branches.
Please ensure that you allow adequate time to complete the required
paperwork when collecting or returning your vehicle. All vehicles
must be collected from and returned to a Backpacker Campervans branch.
RENTAL EXTENSIONS
Should you wish to extend your rental you must
request the rental extension as soon as possible by calling Backpacker
campervans on
(free call) 1800 670 232. The extra cost of an extended rental must
be paid by credit card over the telephone on confirmation of the
rental extension or to the nearest branch prior to the commencement
of the extended rental. We reserve the right to refuse an extension
of rental if the vehicle is unavailable for the additional period.
Failure to obtain authorisation will result in a fee of $150 in addition
to the daily rate.
BABY/BOOSTER SEATS
Backpacker Campervans can not be fitted with Baby or Booster seats. Doing so
will breech the terms of your rental agreement.
ONE-WAY RENTALS
A "rent here, leave there" service is available for an extra A$200
between all branches. Minimum One-Way rental period is 7 days.
CHANGE OF DROP-OFF DESTINATION
If a client changes their final destination after the rental has commenced
a fee of $700 will apply. For example, if the rental is booked from Sydney
to Darwin, but you phone us while on hire to change the return location to
Cairns, an additional fee of $700 will apply.
AVAILABILITY/CHANGE OF VEHICLE
We reserve the right to substitute a comparable or superior vehicle at no extra
cost in some circumstances. This shall not constitute a breach of contract,
and does not entitle the renter to any refund.
ROAD RESTRICTIONS
Download
Road Restrictions (.pdf document)
Backpacker vehicles can only be driven on bitumen roads.
Vehicles must not come into contact with saltwater. If this happens, the full
$2500 excess will apply.
Backpacker Campervans reserve the right at its sole discretion to restrict
vehicle movements in certain areas due to adverse road or weather conditions.
We strongly recommend you do not drive at night in the outback areas of Australia.
LIVING EQUIPMENT
The Living Equipment (crockery, cutlery, cooking
utensils, linen, sleeping bags, pillows and towels) for all Campervans
is included
in the daily rental rate at no extra cost.
FOR YOUR PROTECTION
Personal Injury is covered in most cases through Registration 3rd Party Insurance.
Backpacker Campervans strongly recommends that all clients take out travel
insurance.
All vehicles are fully insured for the damage to the vehicle or to the property
of a third party. The renter is responsible for the first $2,500 (excess) of
the cost of damage to third party property or to the rented vehicle, including
single vehicle accident, windscreen and tyre damage, overhead and under body
damage, towing and recovery costs, theft, fire or break-in. This excess applies
in respect of each claim, not each rental.
The excess is applicable regardless of who is at fault and must be paid at
the time the accident is reported, not at the completion of the rental. The
insurance excess will be refunded if we are successful in recovering the cost
of the damages from the third party. This process can take up to two years.
The campervan excess can be reduced, in most circumstances, by the purchase
of Excess Reduction Options.
EXCESS REDUCTION OPTION 1
The $2,500 campervan excess can be reduced to $1,000 with the purchase of Excess
Reduction Option 1 at a cost of $16 per day. The maximum charge for Excess
Reduction Option 1 is $800 per rental.
With Excess Reduction Option 1 the renter is responsible for the first $1,000
of ANY ACCIDENT COST including single vehicle accident, windscreen and tyre
damage, overhead/under body damage, towing and recovery costs, theft of vehicle,
fire or break in.
EXCESS REDUCTION OPTION 2
The $2,500 campervan excess can be reduced to $220
with the purchase of Excess Reduction Option 2 at a cost of $26 per day. The
maximum
charge for Excess Reduction Option 2 is $1,300.
With Excess Reduction Option 2 the renter is responsible for the first $220
of ANY ACCIDENT COST including single vehicle accident, windscreen and tyre
damage, overhead/under body damage, towing and recovery costs, theft of vehicle,
fire or break in.
PREMIUM COVER OPTION (PCO)
Hirers who purchase Excess Reduction Option 2, are
also able to take out the Premium Cover Option, which waives their Campervan
excess
liability to Nil.
Premium Cover is available for a flat fee of AU$40 per hire (irrespective
of hire duration).
PLEASE NOTE:
Standard Excess, Excess Reduction 1, Excess Reduction 2 and Premium Cover option
do NOT cover:
(a) water submersion or salt-water damage.
(b) Personal belongings. We recommend the renter does not leave
valuables in the vehicle and should take out personal insurance.
(c) Breech of Rental Agreement terms. The renter will be responsible for the
total cost of any damage. This will include any damage caused by wilful conduct
e.g. sitting or standing on the bonnet or roof of the vehicle.
(d) bogged vehicles – The renter will be responsible for the cost to
retrieve or recover a vehicle, which has become bogged, this includes any associated
costs related to the incident eg. (under body damage), regardless of protection
package taken.
(e) incorrect use of fuel – The renter will be responsible for any associated
cost if fuel is used incorrectly (fuel being diesel or petrol).
(f) the cost to replace keys which have become lost, or retrieval of keys which
have been locked in a vehicle.
VEHICLE SECURITY DEPOSIT
On pick-up of the vehicle a Security Deposit is payable. The amount is determined
by the Excess Reduction Option selected. If the renter does not take Excess
Reduction Option 1 or Excess Reduction Option 2 the Security Deposit is $2,500
payable by cash, travellers cheques or credit card. Should the bond be paid
by credit card the amount will be debited to the renters account immediately.
If Excess Reduction Option 1 has been taken the Security Deposit is $1,000,
payable by cash, traveller’s cheques or credit card. Should the bond
be paid by credit card the amount will be debited to the renter’s account
immediately.
If Excess Reduction Option 2 or Excess Reduction 2 + PCO has been taken the
Security Deposit is $220, payable by cash, traveller’s cheques or credit
card. Should the bond be paid by credit card the amount will be secured by
credit card imprint, the funds WILL NOT be debited to the renter’s credit
card.
The Security Deposit is fully refundable provided the vehicle is returned to
the branch specified at the time of booking, on time, undamaged, and with fuel
and gas tanks full.
We reserve the right to retain a $125 cleaning fee if the vehicle is not returned
with the interior in a clean condition or if the toilet and/or wastewater tank
(if applicable) not emptied prior to the return of the vehicle.
Personal Or Company Cheques Are Not Acceptable As Vehicle Security Deposits.
If the Security Deposit was paid with cash or travellers cheques, an Australian
dollar cheque will be given to the renter or the amount will be refunded onto
a credit card. For security reasons, cash amounts will not be given out on
return of the vehicle.
FUEL AND LP GAS
All vehicles are supplied with a full fuel tank and bottle of
LP gas (If applicable). These must be returned full, or the Renter will
be charged accordingly.
Fuel costs approximately $1 dollar per litre at the time of printing. Fuel
can cost up to 30% more in rural or outback areas.
CREDIT CARD TRANSACTIONS
If a credit card is presented as payment, the credit
card holder will be jointly and severally liable as a Customer.
All credit card transactions are conducted in Australian dollars. Due to exchange
rate fluctuations there could be some variance in the amount refunded compared
to the amount initially charged. Backpacker Campervans accepts no liability
for these variances, up or down.
PERSONAL CHEQUES
Personal and Company cheques will not be accepted as payment for rentals at
the time of pick-up. These must be paid to Backpacker Campervans 14 days prior
to the commencement of the rental. Personal or Company cheques are not acceptable
as vehicle security deposits.
AGE LIMITS
Minimum age of driver/drivers is 21 years, & must
be able to provide a valid full license held for at least one year
upon collection
of the vehicle.
DRIVER'S LICENSE
Renters may use recognised current (non-provisional)
licenses issued by their country of residence, however, we strongly
recommend that
the country of origin license is accompanied by an International
Driver's permit.
PETS
Pets are not permitted in our vehicles, excluding Guide Dogs.
BREAKDOWNS AND ACCIDENT ASSISTANCE
All vehicles are fully maintained,
serviced and detailed between rentals by our experienced staff. However,
minor problems can occur.
If advice or assistance for breakdown is required, support is available
to every renter throughout Australia by telephoning our toll-free
information desk on 1800 670 232 or calling into any of our branches.
REPAIRS
During your rental small repairs may be required. Repairs up
to $100 may be conducted without authorisation and will be reimbursed
upon vehicle check-in with appropriate receipts.
For amounts over $100, Backpacker Campervans MUST authorise repairs in advance
and we will approve repairs, provided the renter was not directly responsible
for the damage.
MAP PLAN OF AUSTRALIA
All vehicles are supplied with a Map of Australia,
and a campground guide.
Detailed Road Atlases of Australia can be purchased for A$20 directly from
the branches. All Backpacker Campervans branches have a good supply of complimentary
tourist information. Our experienced staff will be happy to offer tips on local
touring, road conditions etc.
CANCELLATION CHARGES
If cancelled 25 days prior to pick-up
• No Fee
If cancelled from 24 to 6 days prior to pick-up
• 15% of Gross Rental
If cancelled 5 days prior to departure or never
• 40% of Gross Rental
If vehicle is returned early for any reason whatsoever
• No refund available
TRAFFIC INFRINGEMENTS
Backpacker Campervans reserves the right to charge any traffic infringement
notice, parking fine or unreported third party damage direct to the customer's
account or credit card. A $60 administration fee will apply per fine.
BACKPACKER BRANCH DETAILS
All Branches are open 0830 to 1700 Daily, excluding Christmas Day
